Enterprises over last couple of years have seen un-paralleled growth in the businesses fueling a similar need in their IT computing infrastructures. This essentially means that the IT Infrastructure of the whole enterprise of organizations have to be optimally managed to serve the increased multiple folds of business.
At the same time, technology as always continues to make greater impact on way we do things. Technology innovations have ensured that Call Center solutions increase efficiently, and have a good ROI and reduced administration overheads. This means that organizations can focus better on the core competency than using expensive resources and time in managing the IT infrastructure in the organization.
Alethe has followed this change very closely and has initiated the Call Center Practice for offering IT solutions in this growing area of “Outsourcing Business” to its customers. We are making good use of our years of rich experience in the areas of ACD, PBX, Multi service Switches, IVR, CTI, etc to offer Call Center Solutions.
We leverage our partnership with principle players in the market in this segment like, Nortel, Aspect Software, Verint, Nuance and Cisco to provide perfect technology answers and customized solutions to our customers. We position ourselves as a product independent company, helping its customers select the right mix of solutions, thereby offering maximum value for money, as well as the perfect technology option.

Our Offerings in Call Center Solutions

• Project Management services
• Project life cycle
• Call Center Consultancy Services
• Requirement Analysis
• Benefit and Risk analysis
• Solution architecture and design
• Integration analysis
• Implementation and integration Services
• Deployment of Call Center solutions
• Customization of the solution
• Call Center Consolidation

The right call center management solution can help you maximize the return on your software investment by increasing campaign design and customization capabilities, enabling change flexibility, and the providing the best possible customer contacts
Our solutions allow companies to more effectively communicate with their customers via multiple channels including inbound / outbound voice, email and fax and enhancing productivity and quality and reducing operating costs.

• Software for Outbound Dialing Productivity
• Pop Up Screen for Client Information to Agents
• Call Center Real Time Reporting - Data Analysis Solutions

• Call handling
• Call load
• Inbound/ Outbound ratios
• Call queuing
• Call volumes